Last reviewed: 7 October 2026
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What your monthly mortgage statement must show, explained
A mortgage servicer must usually send a statement for each billing cycle. This page sets out what Regulation Z says the statement must contain, when it must arrive and where exemptions appear.
What this term means: A periodic statement is the bill-like document a servicer must give you for each billing cycle on a closed-end consumer credit transaction secured by a dwelling, unless an exemption applies. In § 1026.41, “servicer” includes the creditor, assignee or servicer, as applicable.[2]
What the statement must show
Paragraph (d) of 12 CFR § 1026.41 sets the content and layout. Sample forms are in appendix H-30, and proper use of them complies with the form and layout requirements.[2]
| Section of the statement | What § 1026.41(d) requires |
|---|---|
| Amount due (top of first page) | The payment due date; the amount of any late payment fee and the date it will be imposed if payment has not been received; and the amount due, shown more prominently than other disclosures and, if there are multiple payment options, the amount under each.[2] |
| Explanation of amount due | The monthly payment amount with a breakdown of what will be applied to principal, interest and escrow; the total of fees or charges imposed since the last statement; and any payment amount past due.[2] |
| Past payment breakdown | Total payments received since the last statement and since the start of the calendar year, each broken down by principal, interest, escrow, fees and charges, and any amount sent to a suspense or unapplied funds account.[2] |
| Transaction activity | A list of all activity since the last statement that caused a credit or debit to the amount currently due, with the date, a brief description and the amount of each.[2] |
| Partial payment information | If a partial payment was placed in a suspense or unapplied funds account, an explanation of what must be done for the funds to be applied.[2] |
| Contact information | A toll-free telephone number and, if applicable, an electronic mailing address for account information, on the front page.[2] |
| Account information | The outstanding principal balance; the current interest rate; the date after which the rate may next change; the existence of any prepayment penalty that may be charged; and the website to the CFPB or HUD list of homeownership counselors and the HUD toll-free number to reach one.[2] |
| Delinquency information (more than 45 days delinquent) | The length of the delinquency; a notice of possible risks, such as foreclosure, and expenses; an account history for the previous six months or since the account was last current, whichever is shorter; any loss mitigation program the consumer has agreed to; whether the servicer has made the first notice or filing required for a foreclosure process; the total payment needed to bring the account current; and a reference to the counselor information.[2] |
Timing
The statement must be delivered or placed in the mail “within a reasonably prompt time after the payment due date or the end of any courtesy period provided for the previous billing cycle.”[2]
Who is not required to send one
Paragraph (e) lists exemptions and conditions. Among them: reverse mortgages, timeshare plans and PACE transactions; fixed-rate loans where the servicer provides a coupon book that satisfies the stated conditions; servicers that qualify as small servicers; certain consumers in bankruptcy; and certain charged-off loans.[2] The CFPB gives two examples in plain language: a coupon book takes the place of statements, and a small servicer is not required to give a written statement.[1] Paragraph (e) states each exemption’s conditions, so read it before concluding that one applies to you.
What the CFPB says in plain language
- “Servicers have to give you a written mortgage statement each billing cycle showing detailed information, as it applies to your situation.”[1]
- If you pay only part of what you owe, the servicer may hold the partial payment in a special account and “must tell you about this on your statement.”[1]
For what changes a payment amount, see why did my mortgage payment change, and for crediting rules see the late fees and payment crediting guide.
How to verify this yourself
Compare a recent statement with the table above and read § 1026.41 in the eCFR (reference 2). The CFPB page (reference 1) restates the content in plain language. To check the person you are working with, use our guide to verifying a loan officer’s NMLS license. Our published standard covers how we check loan originators, and the Register shows that method; neither reviews a lender’s or servicer’s handling of your loan.
What this page does not cover
This page does not cover the modified statements the regulation requires in certain bankruptcy situations (paragraph (f)), how a servicer must respond to an error you report (see our notice of error guide), or open-end plans such as a home equity line of credit. The CFPB page shows a last-modified date but no review date. This page is general information, not legal advice, and it does not compare lenders, loan products or rates. It was last reviewed 7 October 2026.
Your next step
A recent statement can be checked against each item in the table, and a written question to the servicer would show whether an item is missing. Then return to the Mortgage help library for related guides.